TimeDoc Health is proud to share the news of Piedmont Care Connect – a collaborative program that we launched with Piedmont Health in October 2024 to deliver proactive, patient‑centered care for individuals managing chronic conditions.
What Piedmont Care Connect Means for Patients
Piedmont Care Connect offers a supportive experience that extends beyond clinic walls. Once enrolled, patients gain access to:
- Virtual care coordination between appointments – Since launch, over 19,000 patients have enrolled and more than 85,000 patient encounters have been completed.
- Support with daily tasks like monitoring vitals at home, medication reminders, appointment scheduling, and durable medical equipment arrangements – In the first 6 months of the program, hypertension and A1c control improved by 25% and 13% respectively among enrolled patients.
- Ongoing encouragement and accountability—adding a layer of support that boosts confidence, adherence, and overall well‑being.
- Clinical oversight that feels seamless and integrated, because care coordinators work directly within Piedmont’s EHR workflow.
A Shared Vision for Better Patient Outcomes
- Personalized, proactive support
Piedmont Care Connect combines comprehensive Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) to close gaps in care, increase engagement, and enhance access to care for a diverse patient population. - Built on trusted expertise
Piedmont’s Chief Medical Officer of Primary Care, Dr. Patrick Railey, highlights chronic care management as a critical element of their clinical strategy. Partnering with TimeDoc enables Piedmont to deliver personalized support that bridges care gaps – reinforcing their “patient‑centered” promise. - Seamless technology integration
The foundation of Piedmont Care Connect is built on a robust integration of TimeDoc’s proprietary platform with Piedmont’s Epic EHR and existing workflows—bringing care coordinators directly into clinicians’ systems so they can deliver seamless, measurable results. - Empathy meets innovation
TimeDoc CEO Aqil Chishty notes our aligned mission: offering proactive, patient‑centered care in service of Piedmont’s vision to make a meaningful difference in every life they touch.
Phased Rollout & Future Growth
Piedmont Care Connect launched this past Fall with a focus on primary care, and is already delivering measurable improvements in chronic care management, BP and A1c control, closure of key care gaps, and mitigation of multiple SDOH and care barriers. Plans are already in place to expand the program into specialty practices – including cardiology, OB/GYN, and endocrinology.
Why It Matters
- A holistic, patient-first model: By embracing both technology and human touch, Care Connect helps patients manage chronic conditions with more confidence and fewer barriers.
- Efficiency for providers: Integration with Epic EHR and automated workflows help reduce administrative burden—freeing providers to focus on meaningful patient interactions.
- Data-driven results: As outcomes begin to accumulate, we anticipate improvements across metrics like readmissions, screening adherence, and patient satisfaction.
We don’t just build programs. We build partnerships that deliver results.
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