Many providers assume that programs like Chronic Care Management (CCM) and Behavioral Health Integration (BHI) simply add more tasks to an already full plate. But is that really the case?
We recently asked our LinkedIn community to weigh in: “Myth or Reality? Virtual care programs like CCM and BHI create extra work for providers.”
Here’s what the poll revealed:
- 73% said these programs actually reduce workload
- 14% said it’s a myth that they create more work
- 9% weren’t sure
- 5% said it depends
So what’s the truth? Let’s break it down.
The Myth: More Programs = More Work
It’s easy to see why providers might think CCM and BHI add to their workload. New programs often come with:
- Documentation requirements
- Reporting obligations
- Additional patient touch points
From the outside, it can sound like “just another to-do list.”
The Reality: Virtual Care Reduces Workload
The majority of respondents recognized that CCM and BHI lighten the burden on providers when implemented effectively. Here’s why:
- Care coordination handled outside the visit: Patients get support between appointments, reducing urgent calls and last-minute issues.
- Stronger patient engagement: Ongoing communication helps patients stick to care plans, improving outcomes and reducing preventable visits.
- Shared responsibility: Care coordinators and behavioral health specialists extend the provider’s reach, allowing physicians to focus on complex cases.
- Streamlined documentation: Technology-enabled solutions (like TimeDoc Health) automate much of the tracking and reporting.
Instead of piling on more work, these programs offload routine tasks, prevent burnout, and create a smoother workflow for the entire care team.
What This Means for Providers
The perception gap is clear: while some providers still view CCM and BHI as burdensome, the reality is that most who implement these programs experience efficiency gains, better patient outcomes, and a more balanced workload.
Virtual care programs aren’t “just more work.” They’re a way to work smarter, not harder—and deliver the type of continuous care today’s patients expect.
Want to see how CCM and BHI can reduce your team’s workload? Contact us today to learn more about how TimeDoc Health supports providers in building sustainable, scalable virtual care programs.
