Patients with multiple chronic conditions deserve consistent, proactive care—and healthcare organizations deserve tools that make delivering that care efficient and sustainable. Chronic Care Management (CCM) services allow providers to support patients between visits, improve outcomes, and generate recurring revenue.
But to get it right, you need the right partner. Whether you’re exploring CCM for the first time or scaling an existing program, choosing from among the top chronic care companies is critical for your chronic care management solution.
Below, we break down everything you should look for in a CCM partner—from software capabilities to care team qualifications to billing efficiency.
What Is CCM Software—and Why Does It Matter?
CCM software is the backbone of a successful program. It should integrate with your existing EHR and streamline workflows without adding complexity. Look for platforms that offer:
- Automated care planning tools
- Centralized documentation and time tracking
- Dashboards to track patient engagement and program performance
- Easy reporting and billing tools for Medicare CPT 99490
Effective CCM software empowers your clinical team to prioritize high-risk patients, monitor adherence to care plans, and track progress in real-time.
Why Outsource Chronic Care Management?
Many practices lack the staff capacity to deliver non-face-to-face CCM services internally. Partnering with a company that provides both software and clinical support allows you to:
- Meet the time requirements for Medicare reimbursement
- Reach more patients with consistent, proactive care
- Scale your program without overburdening your team
The right vendor becomes an extension of your staff—handling patient outreach, documentation, education, and follow-up.
8 Key Factors to Evaluate When Selecting from Top Chronic Care Companies
1. Comprehensive Solutions
Does the company offer just software—or a full-service model with care coordination support? The ideal vendor offers flexible options that scale with your program needs, including:
- Seamless EHR integration
- Disease-specific care modules
- Automatic time tracking and billing support
- Patient enrollment and engagement services
2. Care Team Qualifications
Who’s interacting with your patients? Verify that care managers are qualified healthcare professionals (e.g., MA, LPN, CNA). Ask about:
- The clinical training process
- Communication protocols with your team
- Their ability to coach and educate patients
3. Ease of Use
CCM tools should feel like an extension of your EHR—not an extra burden. Look for:
- Simple onboarding and training for your team
- User-friendly dashboards and reporting tools
- Support for new staff training and workflow updates
4. EHR Integration Capabilities
Does the platform integrate directly into your EHR, or require workarounds? Deep integration should include:
- Pushing documentation directly into the patient chart
- Compatibility with your specific EHR
- Support for future add-ons like behavioral health or RPM
5. Transparent Pricing Models
Ask for clear pricing information upfront. Understand:
- What’s included in software-only vs. full-service plans
- Whether a hybrid model is available
- If any hidden fees may affect your ROI
6. Data Security and Compliance
Ensure the software complies with:
- HIPAA (Health Insurance Portability and Accountability Act)
- HITECH certification standards
Ask about encryption, access controls, and audit trails.
7. Training and Ongoing Support
Effective training is key to long-term success. Look for:
- Initial implementation support
- A dedicated client success manager
- Ongoing help as your program grows or changes
8. Free Demos and Trials
Don’t commit without testing. A live demo or free trial lets your team experience the platform in action and assess if it aligns with your needs.
The Bottom Line: Choose a CCM Partner That Grows With You
Choosing TimeDoc Health amongst the top chronic care management companies doesn’t just offer software—it partners with your team to drive better outcomes and long-term success.
When evaluating vendors, prioritize flexibility, clinical expertise, ease of use, and transparency. And always look for a solution that supports your mission, your team, and your patients.
Discover the TimeDoc Health Difference
At TimeDoc Health, we provide a customizable platform that integrates with your EHR and scales with your care management goals. From patient outreach to billing automation, our solution simplifies chronic care delivery while improving outcomes.
Fully compliant and secure
Seamless EHR integration
Expert care coordination services
Transparent pricing with flexible options
Request a demo today and see how we can support your team in delivering better chronic care management.