The 2025 AMGA Annual Conference, held March 27–29, brought together healthcare innovators, clinicians, and care management leaders committed to transforming the way organizations deliver value-based care. Team TimeDoc Health was on-site, joining powerful conversations around care coordination, transitional programs, and the challenges health systems face today.
This year’s event uncovered a central truth: care management as it exists today needs clarity, structure, and smarter implementation.
Key Themes from AMGA 2025: What Healthcare Leaders Are Saying
In packed sessions and candid hallway discussions, these common concerns came to the surface:
- Care coordination is a top priority, but terms with very different meanings like care management, case management, and disease management are being used interchangeably, causing confusion across teams.
- Transitional Care Management (TCM) remains the backbone of most care programs, yet it’s still heavily reactive, initiated only after hospitalizations or acute events.
- Registered nurses (RNs) are over utilized, often tasked with responsibilities that could be handled by MAs or non-clinical staff.
- Lack of long-term planning for patients in transitional programs managed under the hospital umbrella results in patients being bounced back to primary care after 30 days with minimal continuity.
- Technology and staffing gaps are preventing systems from building scalable, longitudinal care management models.
- ROI realization has been limited due to an over-reliance on cost avoidance as a primary justification and over-licensed staffing models that result in negative net revenue generation.
The Definitions Dilemma: We’re Not Speaking the Same Language
A major theme we heard over and over: healthcare systems are not aligned on terminology. Misunderstandings between “care management” and “case management” and “disease management” are creating operational inefficiencies and communication breakdowns.
Without standardized definitions, teams struggle to align workflows, measure success, and track outcomes in a meaningful way.
(TimeDoc Health will be rolling out a helpful visual guide to clarify these terms—stay tuned.)
A Reactive System in Need of a Proactive Shift
Today’s care models rely heavily on transitional care efforts triggered post-discharge. While well-intentioned, these programs don’t support a truly longitudinal approach to patient care. After the initial window, care often falls through the cracks.
Meanwhile, RNs are being pulled in multiple directions—supporting care management while juggling unrelated clinical duties. Systems are not just under-resourced; they’re under-optimized.
The TimeDoc Health Advantage
TimeDoc Health is purpose-built to meet the very challenges that surfaced at AMGA 2025. Our platform is designed to:
- Support clear, role-based workflows across the care team
- Reduce reliance on overburdened RN staff by enabling MA/LPN support roles
- Bridge the gap between transitional and longitudinal care
- Empower providers with full visibility across the patient journey
- Deliver scalable, tech-enabled care management that aligns with operational goals
At TimeDoc Health, we believe care management should be proactive, not reactive—and always tailored to the needs of both the system and the patient.
The conversations at AMGA 2025 were a powerful reminder that while the industry has made progress, there’s still work to do. With smarter technology, stronger definitions, and better team alignment, healthcare organizations can build care management models that are sustainable, measurable, and truly patient-centered.
Let’s work together to make that future a reality.
